Our Policies (Shipping, Currency & Privacy)
Shipping Policy
New orders: You should receive your prescriptin order within 10 to 14 business days after we receive your complete order including prescriptions. Not completing the three forms correctly, or failing to provide copies of the prescriptions could delay the order.
Re-orders: You should receive your prescription refill within 10 business days, providing your original prescription allows for refills and the prescription has not changed.
Multiple orders for family members (ie: husband & wife) can be shipped as one package to the same residence. Otherwise, only one patient’s order is allowed per package. We recommend you order your medications 30 days in advance.
All shipping charges are US$17.00 per package (not per prescription).
K-tel Meds has the right to decline and cancel any order after the first 21 days.
We are sorry, but we cannot accept the return of any medications (open or unopened packages).
Currency Policy
Prices are in US dollars. We accept payment by VISA, Money Order or Check. Is sending a personal cheque for over $300, your check must be certified.
Privacy Policy
K-tel Meds is committed to safeguarding our customers' personal information. Any information that you provide to us will not be disclosed or used in ways to which you have not given your consent. Our order forms and related documents contain information about how we may use this information, and you should review these forms prior to submitting personal information.
When you use our order forms, you are consenting to us the use of your information as indicated. If you do not agree with our Privay Policy, you should not use our order forms.
When you order, you provide us with information necessary to fill your order. This includes your name, mailing address, e-mail address, telephone number, date of birth, height, weight, sex, personal medical history information, medications you are taking, drug allergies, other illnesses, the name of your primary physician and how the pharmacist/pharmcy can contact him or her, prescription information and credit card information including card type and number, expiry date and the name of the card holder. We will use some of this information to contact and correspond with you, to reply to your inquiries and as otherwise required or permitted by law. We may also send information to you about other products and services that we believe may interest you.
Situations may arise where we are required by law or a valid legal authority to release some or all of your personal information. In these instances, we verify that the party requesting the information is legally entitled to the information and we disclose only the information that is specifically requested.
We do whatever we can to prevent the unauthorized disclosure of your Personal information. We have policies in place for our ongoing operations that restrict our employees’ access to your information so that it is used only for legitimate business purposes. Our employees all agree to follow our privacy requirements and comply with all applicable laws and regulations. If they fail to do so, they are subject to appropriate disciplinary measures, including possible dismissal. Because of our use of the postal system and the nature of the internet, we cannot guarantee that personal information will not be disclosed in ways not anticipated in this Policy.
You may request access to your personal information and information about how we collect, use and disclose it. You may verify the accuracy and completeness of your information, and may request that it be amended where appropriate. Customers may send any questions regarding their confidential personal information or our practices in handling it to our privacy officer:
K-tel Meds Ltd.
220 Saulteaux Crescent
Winnipeg, Manitoba
Canada R3J 3W3
Atten: Daniel Kives