Frequently Asked Questions

Who is K-tel Meds? K-tel Meds is a marketing company. We are not a pharmacy. We work with licensed pharmacists to provide you with safe, reliable medications at discounted prices.

Are shipping charges billed to me for every prescription? Shipping charges are US$17.00 per package. Multiple orders for family members (ie: prescription orders for husband and wife) can be shipped as one package to the same residence. Othewise, only one patient’s prescription(s) is allowed per package.

Is there a dispensing fee charged to me for every prescription? Dispensing fees are included in our prices.

Do you ship "drugs of abuse"? No. We do not handle orders for benzodiazepines or narcotics etc. We concentrate on maintenance drugs for such diseases as cancer, arthritis, diabetes, high blood pressure, high cholesterol, heart problems, eye problems, thyroid problems, asthma, migrane, birth-control pills, etc.

What information do you need from me so that my order will be processed as fast as possible? To process your order we will need:

  • The Release Form, the Health Questionnaire and the Prescription Order Form. You can print the forms from this website and then complete, sign and then fax or mail them back to us.
  • A valid US prescription is required. Fax and then mail the original prescription issued by your doctor. NOTE: We will need to receive your original prescription(s), written by your doctor, before your order can be shipped.
  • Your billing information. We accept VISA credit cards.

IMPORTANT NOTICE: Instead of making a special visit to your doctor to get your prescription, call your doctor and ask him / her to fax the prescription directly to us. Our toll-free fax number is 1-866-583-5300. Then complete the forms and fax or mail them to us.

How long will it take to process my order? New orders are within 10 to 14 business days after we receive your complete order, including prescriptions. Re-orders are within 10 business days, providing your original prescription allows for refills and the prescription has not changed.

Is there a limit to how much I can buy? Yes, you may purchase a maximum of a 3-month supply. Note: Medications are only available in pre-bottled quantitites. Packaging cannot be broken into smaller quantities.

How do I pay for my order? At this time we accept VISA, bank draft or check. If sending a personal check for over $300, your check must be certified.